{"id":850,"date":"2023-05-30T11:15:59","date_gmt":"2023-05-30T08:15:59","guid":{"rendered":"http:\/\/kildosklinika.lt.vanagas.serveriai.lt\/?post_type=pacientams&#038;p=850"},"modified":"2023-05-30T11:19:49","modified_gmt":"2023-05-30T08:19:49","slug":"del-paciento-skundo-pateikimo-akreditavimo-tarnybai","status":"publish","type":"pacientams","link":"https:\/\/kildosklinika.lt\/en\/pacientams\/aktuali-informacija\/del-paciento-skundo-pateikimo-akreditavimo-tarnybai\/","title":{"rendered":"D\u0117l paciento skundo pateikimo akreditavimo tarnybai"},"content":{"rendered":"<p style=\"text-align: center;\"><strong>D\u0116L PACIENTO (JO ATSTOVO) SKUNDO PATEIKIMO VALSTYBINEI AKREDITAVIMO SVEIKATOS PRIE\u017dI\u016aROS VEIKLAI TARNYBAI PRIE SVEIKATOS APSAUGOS MINISTERIJOS TVARKOS<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Pacientui (jo atstovui) naudinga \u017einoti, kad pacientai (j\u0173 atstovai) turi teis\u0119 kreiptis \u012f Akreditavimo sveikatos prie\u017ei\u016bros veiklai tarnyb\u0105 prie Sveikatos apsaugos ministerijos (toliau \u2013 Akreditavimo tarnyba), jeigu jie nepatenkinti skund\u0173 nagrin\u0117jimu sveikatos prie\u017ei\u016bros \u012fstaigoje, kurioje, j\u0173 manymu, buvo pa\u017eeistos paciento teis\u0117s ir teis\u0117ti interesai.<\/p>\n<p>Jeigu pacientui kyla abejoni\u0173 d\u0117l suteikt\u0173 asmens sveikatos prie\u017ei\u016bros paslaug\u0173 kokyb\u0117s ir \/ ar galimai pa\u017eeist\u0173 paciento teisi\u0173, pirmiausia su skundu reik\u0117t\u0173 kreiptis \u012f asmens sveikatos prie\u017ei\u016bros \u012fstaig\u0105, kuri\u0105 pacientas nor\u0117t\u0173 apsk\u0173sti (1). Pacientas turi teis\u0119 pareik\u0161ti skund\u0105 ne v\u0117liau kaip per vienerius metus, kai su\u017einojo, kad jo teis\u0117s pa\u017eeistos, bet ne v\u0117liau kaip per trejus metus nuo teisi\u0173 pa\u017eeidimo dienos. Sveikatos prie\u017ei\u016bros \u012fstaiga, gavusi paciento skund\u0105, privalo j\u012f i\u0161nagrin\u0117ti ir ra\u0161tu prane\u0161ti pacientui nagrin\u0117jimo rezultatus ne v\u0117liau kaip per 20 darbo dien\u0173. Jeigu paciento netenkina asmens sveikatos prie\u017ei\u016bros \u012fstaigos skundo nagrin\u0117jimo rezultatai, jis turi teis\u0119 su skundu kreiptis \u012f Akreditavimo tarnyb\u0105, prie \u0161io skundo pridedant pridedant \u012fstaigos atsakym\u0105.<\/p>\n<p>Akreditavimo tarnybai teikiamas paciento (jo atstovo) skundas turi atitikti nustatytus reikalavimus (2) \u2013 skunde turi b\u016bti nurodytas adresatas, paciento vardas ir pavard\u0117, adresas (faktin\u0117 gyvenamoji vieta), skundo dalykas (esm\u0117) \u2013 pa\u017eeistos paciento teis\u0117s ar teis\u0117ti interesai, suteiktos arba nesuteiktos asmens sveikatos prie\u017ei\u016bros paslaugos, nurodant asmens sveikatos prie\u017ei\u016bros \u012fstaig\u0105 ir, jei \u017einoma, kuri\u0173 asmens sveikatos prie\u017ei\u016bros specialist\u0173 veiksmai skund\u017eiami, taip pat, kuo tikslesnis asmens sveikatos prie\u017ei\u016bros paslaug\u0173 teikimo laikotarpis, kitos aplinkyb\u0117s, pa\u017eym\u0117ta skundo sura\u0161ymo data, skundas turi b\u016bti pasira\u0161ytas asmens para\u0161u, o skund\u0105 teikiant elektroniniu pa\u0161tu \u2013 kvalifikuotu elektroniniu para\u0161u. Prie skundo turi b\u016bti prid\u0117ta asmens sveikatos prie\u017ei\u016bros \u012fstaigos atsakymo \u012f skund\u0105 kopija (jeigu asmens sveikatos prie\u017ei\u016bros \u012fstaiga nepateik\u0117 atsakymo per teis\u0117s akt\u0173 nustatyt\u0105 laikotarp\u012f \u2013 pateikiama skundo, adresuoto asmens sveikatos prie\u017ei\u016bros \u012fstaigai, kopija) ir paciento asmens tapatyb\u0119 patvirtinantis dokumentas (pasas arba asmens tapatyb\u0117s kortel\u0117). Tuo atveju, kai skundas siun\u010diamas pa\u0161tu, per kurjer\u012f ar elektroniniu pa\u0161tu, prie skundo turi b\u016bti prid\u0117ta paciento asmens tapatyb\u0119 patvirtinan\u010dio dokumento kopija, patvirtinta \u012fstatym\u0173 nustatyta tvarka (notaro, seni\u016bno, pacientui atstovaujan\u010dio advokato ar kt.). Pasira\u0161ant skund\u0105 kvalifikuotu elektroniniu para\u0161u neprivaloma asmens tapatyb\u0119 patvirtinan\u010dio dokumento kopijos tvirtinti teis\u0117s akt\u0173 nustatyta tvarka. Informacij\u0105, kaip dokument\u0105 pasira\u0161yti elektroniniu para\u0161u, galima rasti interneto svetain\u0117je www.dokobit.lt ir kituose elektronini\u0173 dokument\u0173 pasira\u0161ymo portaluose.<\/p>\n<p>Jei pacientas mir\u0119s, skund\u0105 teikiantis asmuo turi pateikti paciento mirties liudijim\u0105, atstovo asmens tapatyb\u0119 (pas\u0105 arba asmens tapatyb\u0117s kortel\u0119) ir atstovavim\u0105 patvirtinan\u010dius dokumentus. Jeigu skundas siun\u010diamas pa\u0161tu ar per kurjer\u012f, prie skundo turi b\u016bti prid\u0117tos paciento mirties liudijimo ir atstovo asmens tapatyb\u0119 bei atstovavim\u0105 patvirtinan\u010di\u0173 dokument\u0173 kopijos, patvirtintos \u012fstatym\u0173 nustatyta tvarka (notaro, seni\u016bno, atstovaujan\u010dio advokato ar kt.).<\/p>\n<p>Teis\u0119 gauti informacij\u0105 po paciento mirties turi \u012fp\u0117diniai pagal testament\u0105 ir pagal \u012fstatym\u0105, sutuoktinis (partneris), t\u0117vai, vaikai, tod\u0117l kaip atstovavim\u0105 patvirtinant\u012f dokument\u0105 reik\u0117t\u0173 pateikti \u012fp\u0117dinio status\u0105 patvirtinant\u012f dokument\u0105 \u2013 notaro i\u0161duot\u0105 paveld\u0117jimo teis\u0117s liudijim\u0105 arba sutuoktiniui \u2013 santuokos liudijim\u0105, t\u0117vams arba vaikams \u2013 gimimo liudijim\u0105, jei keit\u0117si pavard\u0117, taip pat ir santuokos liudijim\u0105.<\/p>\n<p>Akreditavimo tarnyba, nusta\u010diusi skund\u0173 pateikimo tr\u016bkumus, pacientus (j\u0173 atstovus) ra\u0161tu informuoja apie \u0161i\u0173 tr\u016bkum\u0173 pa\u0161alinimo b\u016bdus, suteikiant 30 kalendorini\u0173 dien\u0173 tr\u016bkum\u0173 pa\u0161alinimo termin\u0105. Tuo atveju, kai \u012f Akreditavimo tarnyb\u0105 kreipiamasi nesilaikant \u012fstatyme nustatytos privalomos skund\u0173 pateikimo tvarkos (pirmiausia su skundu nesikreipiama \u012f asmens sveikatos prie\u017ei\u016bros \u012fstaig\u0105), paciento (jo atstovo) skundas Akreditavimo tarnyboje paliekamas nenagrin\u0117tu. Apie tai ra\u0161tu prane\u0161ama pacientui (jo atstovui). Ta\u010diau tai nerei\u0161kia, kad pacientas netenka teis\u0117s sk\u0173stis d\u0117l galimai nekokybi\u0161k\u0173 asmens sveikatos prie\u017ei\u016bros paslaug\u0173 \u2013 \u0161iuo atveju pacientui pasi\u016bloma pirmiausia kreiptis su skundu \u012f t\u0105 asmens sveikatos prie\u017ei\u016bros \u012fstaig\u0105, kurioje buvo teikiamos paslaugos, sulaukti \u0161ios \u012fstaigos atsakymo ir, jeigu atsakymas paciento netenkina, pirmiau nurodyta tvarka j\u012f apsk\u0173sti Akreditavimo tarnybai.<\/p>\n<p>________________________________________________________________________<\/p>\n<p><span style=\"font-size: 10pt;\">1. Lietuvos Respublikos pacient\u0173 teisi\u0173 ir \u017ealos sveikatai atlyginimo \u012fstatymo 23 straipsnio 5 dalis.<\/span><\/p>\n<p><span style=\"font-size: 10pt;\">2. Pacient\u0173 skund\u0173 nagrin\u0117jimo Valstybin\u0117je akreditavimo sveikatos prie\u017ei\u016bros veiklai tarnyboje prie Sveikatos apsaugos ministerijos tvarkos apra\u0161o, patvirtinto Akreditavimo tarnybos direktoriaus 2013 m. vasario 6 d. \u012fsakymu Nr. T1-137 \u201eD\u0117l Pacient\u0173 skund\u0173 nagrin\u0117jimo Valstybin\u0117je akreditavimo sveikatos prie\u017ei\u016bros veiklai tarnyboje prie Sveikatos apsaugos ministerijos tvarkos apra\u0161o patvirtinimo\u201c (toliau \u2013 Apra\u0161as), 12.1, 12.2, 12.3, 12.4, 12.5, 12.6 papunk\u010diai.<\/span><\/p>","protected":false},"featured_media":785,"parent":0,"template":"","service":[],"pacient_post_categoy":[130],"class_list":["post-850","pacientams","type-pacientams","status-publish","has-post-thumbnail","hentry","pacient_post_categoy-aktuali-informacija"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>D\u0117l paciento skundo pateikimo akreditavimo tarnybai - Kildos klinika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kildosklinika.lt\/en\/pacientams\/aktuali-informacija\/del-paciento-skundo-pateikimo-akreditavimo-tarnybai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u0117l paciento skundo pateikimo akreditavimo tarnybai - 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